AuxioAI Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all AuxioAI subscription plans. It supplements Section 3 (Billing and subscription) of our Terms of Use — Software. By subscribing to the Service, you acknowledge and agree to this policy.

2. All fees are non-refundable

Due to the nature of the Service — Alice is configured, trained, and activated for your business immediately upon signup — AuxioAI does not provide refunds for subscription fees already paid. This includes fees paid for the current billing period if you cancel mid-cycle, fees for months in which you used the Service only partially or not at all, and fees paid before a decision to stop using the Service. This applies to monthly subscription fees and to any onboarding or setup fee that may apply to a specific plan (see Section 3).

This no-refunds policy does not override any remedy that cannot be excluded by law, including where AuxioAI has failed to deliver the Service in a manner that amounts to a fundamental breach of the Terms of Use — Software.

3. Onboarding / setup fees

AuxioAI does not currently charge a separate one-time onboarding or setup fee — your monthly subscription fee covers configuration and activation of Alice for your business. If we introduce an onboarding or setup fee for a specific plan in the future, it will be disclosed to you before purchase and, once billed, will be non-refundable in accordance with Section 2 above.

4. How to cancel

Email support@auxio.ai with your business name and cancellation request. We will confirm the effective cancellation date (end of current billing cycle) in writing. Cancelling stops future billing; it does not entitle you to a refund of fees already paid (see Section 2).

5. Service issues

This is a no-refunds policy, not a no-support policy: if Alice experiences an extended outage attributable to AuxioAI, contact support@auxio.ai. AuxioAI may, at its sole discretion, apply a service credit toward a future billing period; this is a goodwill credit, not a cash refund, and is not guaranteed.

6. Chargebacks

Please contact support@auxio.ai before initiating a chargeback with your bank or card issuer. Because this policy and our Terms of Use are presented and agreed to before purchase, AuxioAI will dispute chargebacks for fees that were properly charged under this policy.

7. Contact

Billing and cancellation questions: support@auxio.ai.